jen's Journal

What Has Happened To Customer Service?

Wed, 24 Dec 2008 19:21:31 GMT

I have had Time Warner Cable for a little while now and I still haven't received my first bill. I grew concerned about two weeks ago and contacted their online customer service. I was told I should get the bill in a few days. I waited. Two weeks later I still have no bill.

So today I talked to their online customer service again...I was advised by this person that he couldn't help me with that issue and I should contact their phone customer service.

This is how the conversation with this person went:

CSR: Hi, how can I help you today?

Me: Hi, I am concerned that I still haven't received my first bill but I feel like I should've had it by now.

CSR: Where should we be sending it?

Me: To the address I just verified. It's correct.

CSR: Then you should have it.

Me: But I don't have it.

CSR: Well, you should have it. We sent it there.

Me: And...I didn't get it. Can you do something about sending another one?

CSR: Well, I'm showing that you're signed up for our PayExpress...maybe that's why you didn't get your bill. Once that's activated then we stop sending paper bills.

Me: What day was the paper bill sent?

CSR: November 30th.

Me: I just signed up for PayExpress with the online customer service today.

CSR: Well, if you log in to your PayExpress you can see your bill.

Me: Great! How do I do that?

CSR explains.

Me: It says I need a username and password. Where do I get those?

CSR: When you signed up they gave it to you.

Me: I JUST signed up 5 minutes ago and I wasn't given a username and password.

CSR: Yes you were.

Me: NO, I wasn't.

CSR: Well, you can re-register now then.

Me: It says I need the account number to register...can you give me that?

CSR: It's on your bill.

Me: I haven't gotten my bill...

CSR: Well, you'll have to wait for your bill then. I'll have it resent. But the payment is late. It was due on December 21st.

Me: -sigh-

I proceeded to pay over their automated system but is it just me or does that conversation lack a certain common sense, customer service, and a general preparedness for my questions?

I guess I should just be grateful that I could understand what she was saying lol.

Been Sick...

Wed, 17 Dec 2008 22:50:23 GMT

So, this week I've been feeling crappy. I've had migraines, other headaches, dizziness, exhaustion, and upset stomach. I'll feel ok when I wake up but after a few hours of being up the sick feelings will come back and I'll get real weak.

Today I took a 3 1/2 hour nap in the middle of the day. That really helped a lot. I'm feeling pretty ok at the moment.

I hope I feel all better soon. I've got dishes and sweeping and vacuuming I need to get done!

Almost Moving Time...

Thu, 16 Oct 2008 16:08:51 GMT

Well, it's moving time tomorrow morning. I'm almost all packed. I still have to pack up my computer tonight (want to have it out for today), perishable food, and stuff I use every day like shampoo, toothbrush, sleep machine, etc.

I hope the power gets turned on today. I would be happy if nothing gets in the way of a smooth move.

I'm tired. I haven't been sleeping too well this week. I might take a nap in a bit.

Today...

Tue, 15 Jul 2008 01:34:33 GMT

Well, first I guess I have to go back a couple of days.

The first night I went to hang out at Julie's...I think that was last Tuesday or so...I heard them talking about Pagan beliefs and listened. By the time our date on Friday arrived I had some questions and my heart felt open to believing something again.

I was a bit interested in Wicca back when I went to Mesa State College in Colorado but my heart wasn't ready yet. Now it is.

I decided that the general beliefs I hold don't fit with the monotheistic religions (Christianity, Islam, and Judaism) so that would make me a Pagan.

After I came to that conclusion, I decided to read up on Wicca. I feel especially drawn to Wiccan beliefs. I started reading a book called "The Wicca Handbook" and keeping a journal of what I learn or find interesting. I learned that I needed to choose a divination method that appealed to me and I feel most drawn to Runic Divination. I started reading online about Elder Futhark Nordic Runes and ordered a book on it that I hope comes soon.

Today I made a set of runes to start with. I hope to learn to make a wood set soon after I've learned more about the Runes themselves, casting, and reading them.

Good News!

Tue, 08 Jul 2008 15:25:45 GMT

I got the results of my bone scan...

AND...

...I'm fine :-D

Health Update...

Wed, 25 Jun 2008 19:08:06 GMT

I went to the Doctor again today. The main reason for my visit was for my leg infection.

The Dr. took a swab of my leg to see if a) it's still infected and/or b) it's not responding to the antibiotics. I'll hear back about that later if there's something to report.

When the nurse took my vital signs I was happily surprised. My resting heart rate and my blood pressure have been rather high. Today my blood pressure was 100/80 and my resting heart rate was 80 beats per minute. These are both good and definitely improvements from before! I find it interesting that my blood pressure is lower on my new diet after one week than it was after months on a blood pressure lowing medicine!

I am also happy that I have been learning about my health on my own and not leaving it up to Doctors. Today my Dr. suggested I go on Probiotics to counter the negative effects of all the antibiotics I've been on lately. Not only had I already learned what those were online but I had already started taking them in three different forms (pills, cereal, and yogurt)!

I have an appointment to go in for a bone scan on July 2nd. Until then I'll just keep doing what I've been doing.

As of Now...

Thu, 19 Jun 2008 00:25:02 GMT

...I'm a vegetarian. I don't know if this will just be temporary or if I'll decide to stick with it but that's where I'm at for now. I think I will still eat eggs and cheese but I might want to switch to soy milk.

Ford Gains the Points that Honda Loses...

Wed, 18 Jun 2008 17:58:22 GMT

I've been more of a fan of Honda than Ford but today that has changed a bit. I was doing some research on seat belt extenders. It turns out that Ford makes them AND provides them for free! Honda refuses to even make them!

:-p at Honda

...and now I like Ford more.

My Info Survey...

Fri, 13 Jun 2008 16:36:28 GMT

You know how sometimes people on your friend's list post about stuff going on in their life, and all of a sudden you think "Wait a minute? Since when are they working THERE? Since when are they dating HIM/HER? since when???" And then you wonder how you could have missed all that seemingly pretty standard information, but somehow you feel too ashamed to ask for clarification because it seems like info you *should* already know? It happens to all of us sometimes.

Please copy mine below, erase my answers putting yours in their place then post it in your journal! Please elaborate on the questions that would benefit from elaboration! One-word answers seldom help anyone out .

1. First Name: Jen

2. Age: 27

3. Location: Auburn, Maine

4. Occupation: Sometimes an online student, friend, high-maintainence pet, amateur computer-fixer, pursuer of Disability benefits, lover of animals, and friend of wildlife.

5. Partner? Um...my cat Cyprus? lol

6. Kids: Well, I call Cyprus my baby. This does seem awkward considering number 5 though...hmm...

7. Brothers/Sisters: 2 younger sisters: Alyssa and Annie.

8. Pets: Cyprus (cat), Uranus and Ivan (beta fish), Yamai and Nulpi (Degus), and 8 gerbils. Also in our house are Puck and Chandler (rabbits), Matrix, Koda, and Pharoah(cats), Memnoch and Merrick (cockatiels), Lucius (milksnake), Poker (corn snake), Jack and Patty (leopard geckos), Terren, Kaaloch, and Brom (bearded dragons), Aven and Shani (crested geckos), Pandora (Kat's gerbil), Xylia (chinchilla), Lestat (tokay gecko), and three fish-tanks.

9. List the 3-5 biggest things going on in your life:
-I fell down the stairs recently and hurt my leg. It's been a big deal with lots of x-rays, blood tests, and antibiotics. Now they think the infection might have gone deep into the bone so I might need extensive antibiotics via IV.
-Volunteering for Misfits Rehab and helping to prepare squirrels to be released back into the wild.
-Haven't been well (physically/mentally) enough to work so I've been trying to get Disability benefits since September 2007. It's a long, drawn-out process.
-Trying to make positive chances to get myself healthier. These include going to weekly one-on-one therapy, going to group DBT/CBT, drinking lots of water, eating healthier, taking supplements, doing a lot of research and having control over any prescriptions I take, and attempting to get any exercise my injured body can handle.
-Trying to rewire my brain to think positive and not give up so easily.

10) Where and for what did you go to school? Mesa State College and Baker College Online for Computer Science. Haven't finished any degrees yet.

11) Parents? They live in Fruita, Colorado

12) Who are some of your closest friends? Kat, Dustin, Jimmy, Sarah, Zeb just to name a few.

I'm Fine...Really!

Tue, 10 Jun 2008 02:37:36 GMT

So, today I saw my therapist, Steve. He received some paperwork from Social Security to fill out about me so we had to go over the things I've been diagnosed with.

Some of these I didn't even know about. Apparently, they don't always tell you these things in the hospital...hmm...

Here they are:

Post-Traumatic Stress Disorder
Major Depressive Disorder with Psychotic Features
Panic Disorder with Agoraphobia
Dissociative Identity Disorder
Borderline Personality Disorder

The one other that he didn't list is Gender Dysphoria because I don't think I've talked to him about that.

Looking at that list, it's a wonder I cope as well as I do lol.

We won't add on the list of physical problems I have lol. That would just be too hard on morale.

La, La, La, Squeal, Crash!

Fri, 30 May 2008 19:45:53 GMT

That's what happened to me yesterday when I went down our front steps. I meant to walk, not fly down them...oops.

Anyway, I landed better than I could have but it still wasn't pretty. I hurt myself all over but the worst of it was to my left knee and shin. My left knee was badly bruised and my shin was skinned and bruised.

According to a couple of X-rays I've had the last two days, I have gas (air) under the wound on my shin. It's the start of an infection that could lead to something called "gas gangrene". I had a tetanus shot and I'm on antibiotics. I have to go back to the hospital for more X-rays on Sunday to see if it's gotten better or worse.

Best case scenario is that it will get better with the antibiotics, staying off it, icing it, etc. Worst case scenario it could go gangrene and I could lose part of my leg. That would NOT be cool.

I'm trying to do what the Doctors tell me and also trying to keep a positive attitude through this.

Something of interest that I would like to add is that the Doctors only wanted to X-ray my knee at first but I felt like something weird was going on with my leg so I insisted that they X-ray the whole thing. If I hadn't pushed for that then they wouldn't know this was happening, thus lowering my chances for preventing it from turning gangrene. I just hope catching it right away is enough.

The Park Today...

Sat, 10 May 2008 21:15:40 GMT

Today Cyprus and I went for a walk to the park. We survived the trucks that drove by, the steep hill, my growing blister, and even my tiny bladder!

Ivan...

Sat, 26 Apr 2008 20:02:48 GMT

I'm afraid my betta, Ivan, is on his last fin. He hasn't been doing well. Last night I thought he was dead. We're giving him medicine...I hope he pulls through!

Not So Hot...

Sat, 26 Apr 2008 19:48:56 GMT

I'm bleeding now...and wet.

...and no, I didn't just have great S&M sex. I just got done bathing the two ferrets we're ferret-sitting.

Early Morning Wisdom...

Thu, 17 Apr 2008 21:48:18 GMT

1. Stop swallowing down-syndrome babies.

2. Ferrets de-evolve into tiny cockroaches if you don't give them enough food and water.

3. Don't keep orcas in your pool because they will become angry chocoholics, hunt you down, and eat you and your family.

Strange Dream...

Fri, 04 Apr 2008 16:44:04 GMT

I had another weird dream last night. It took place at my parent's house. I was living there and I had learned how to talk to flies. I had one that was kind of my pet and best friend. I remember asking the fly why it was that I couldn't talk to Heidi pup. I also talked to the flies about ways to co-exist with people better without people wanting to kill them.

Odd Messages...

Sat, 29 Mar 2008 00:17:29 GMT

This is a conversation I am having with someone called "Remy" on Myspace:

Remy: hello

Me: Hello... do I know you?

Remy: you look like a bucket of smashed assholes with cherries and whip cream

Me: Well, I can't say I've ever heard that before. I'm not even sure if that's supposed to be derogatory or complimentary. I suppose it depends on if you like smashed asshole sundaes or not...

Wow...

Thu, 27 Mar 2008 23:23:52 GMT

So, I was referred to Weight Management IOP by my Case Manager at St. Mary's Psychiatric IOP. I got a call from my Doctor today saying that St. Mary's called her to tell her I was denied.

The reason?

I'm too overweight.

Too overweight for a weight management course!

LOL...I couldn't help but laugh.

Story I Wrote Today...Warning: Lesbian BDSM Content

Fri, 30 Nov 2007 01:57:50 GMT

Winter Wonderland

It was early winter. The first snowfall had left a dusting on the wooded landscape. Master's truck heaved over a large rock in the dirt road. slave shifted nervously in her seat. she pulled her jacket tighter around herself, an insufficient hiding place. she leaned her face against the cold passenger side window, fog spreading across it as she both frightened and excited herself with thoughts of what may lie ahead. Bumpy hours seemed to pass until Master finally brought the truck to an abrupt stop. slave's head bumped against the window and brought her back from her thoughts. she was almost overwhelmed by a wave of apprehension.

slave heard Master's door slam and stepped out onto the ground. she winced slightly at the feel of gritty dirt, snow, and pine needles under her bare feet. Master came around, pulled slave by the collar, and led her into a small clearing. Master commanded that slave remove her jacket. slave did so exposing the nakedness underneath. slave shivered as a breeze blew nearby snowflakes off a twisted branch and onto her skin. Goosebumps leapt up all over her body and her nipples quickly hardened in response. Master noticed and, with a wry smile, gave one of them a tight squeeze. Master began unloading Her pack. Rope, nipple clamps, whip. slave bit her lip and looked away.

Master took slave's collar and pulled her roughly toward a tall but slender birch tree. Master pushed slave's back up against it. She grabbed the other nipple and squeezed it hard while sinking Her teeth into slave's neck. slave let out a grunt of pain but shivered with pleasure at having Master so near.

Master bent down, gathered up a handful of snow from a small bank, and formed it into a coarse ball. With Her left hand She grabbed slave forcefully by the neck while Her right hand gently rubbed the snow against slave's nipples. When the snow began to melt with slave's moans Master picked up the clamps and attached one of them to the right nipple. Master then pushed slave chest-first against the tree. She attached the remaining clamp on the right nipple so that the chain connecting them wound around the trunk of the tree. She pulled slave's hair back unexpectedly so that the movement of slave's body pulled against the chain. slave let out a pained gasp. Master smiled.

Master told slave to raise her arms and take a hold of the tree's branches. Master then used the rope to securely bind slave's wrists to the tree limbs. Master kicked slave's feet apart just slightly, exposing her even more to the cold wind.

Master walked over to Her bag and picked up the whip. For a few moments She simply ran Her fingers over the rope's surface while watching as slave shivered. Master wondered if slave shook more from cold or from her fear. Master decided that both were equally intoxicating as She raised the whip into the air for the first blow.

slave always found this moment the hardest to deal with. The waiting, the wondering. When would it come? What would it feel like? Would she be strong enough? And most importantly, would she please Master?

The sharp pain that followed took slave's breath away. She tried to keep control of her thoughts. she knew she had to prepare for another blow. Several more blows slowly rained down. Then before she had any time to compose herself there were multiple lashes coming so hard and fast that slave couldn't help but burst into tears.

Master used all of Her strength and moved as fast as She could. She was sweating now from the exertion. slave had begun to cry. Master smiled warmly at the beautiful tears that slave tried so hard to hold inside. slave would be happy to know that the last lash broke the skin and now there was blood slowly dripping down her back.

slave was heaving with sobs now. Master approached her and planted several gentle kisses on her wet face. Master told slave that she was pleasing Master very well and there would be only five more lashes now.

As Master back across the clearing slave did her best to ready herself for what was to come. As each blow landed, slave's smile grew wider. she could feel the wetness of her blood on her back now. Each lash was leaving a great cut behind. slave then realized that each blow was also causing more wetness between her legs. she closed her eyes and counted all five. slave was exhausted now. If the ropes hadn't been holding her to the tree she wasn't sure that her legs could have supported her.

Master put down the whip and returned to Her slave. She kissed slave hard on the mouth while giving the chain a rough yank. slave cried out in pain. Master then kissed slave more gently and carefully removed the clamps.

Without a word She led slave by the collar and pushed her down face-first onto a large stump. slave's knees dug uncomfortably into small rocks and freezing snow. Master unzipped Her jeans and exposed a long, thick strap-on. Without warning, She forced it into slave as hard as She could. She moved in and out of slave over and over, sometimes going slow and deep, then fast and hard. slave's raw nipples rubbed ruthlessly against the jagged wood of the stump.

slave's breathing became shallow and she let out a sound that could have meant pain, pleasure, or both. Master fucked Her slave She watched as the blood from her back finally ran down onto Her cock. As Master gave a final deep thrust, slave came and slumped tiredly on the stump.

Master gave a contented sigh as She began to gather up Her things. She very gently wrapped slave in her jacket and helped her into the truck.

As Master got in and closed the driver's side door slave gave Her a loving and reverential look. slave's eyes closed in satisfaction as Master pulled back onto the bumpy road.

My Family...

Wed, 21 Nov 2007 18:36:04 GMT

I think that after this Christmas I'm going to make a decision about my relationship with my family.

I am unemployed right now and consequently I won't be able to buy gifts for them. I think this is a perfect time to see how they respond to that.

I expect that I will receive very few gifts, if any, from them. Honestly, if they only send me gifts because I send them then I've had about enough of that.

I'm tired of doing all the work to keep the lines of communication open when all I get in return is ridicule.

I won't be cutting off communication with them completely (unless they do something really awful) but I may stop trying. I might start only responding...not initializing any contact.

Love Language

Sat, 05 May 2007 02:22:30 GMT

I feel loved when...

The Five Love Languages

My Primary Love Language is Physical Touch

My Detailed Results:

Physical Touch:	12
Quality Time:	6
Words of Affirmation:	5
Receiving Gifts:	4
Acts of Service:	3

About this quiz

Unhappiness in relationships is often due to the fact that we speak different love languages. It can be helpful to know what language you speak and what language those around you speak.

Tag 3 people so they can find out what their love language is.

Take the Quiz!
Check out the Book

Plastic Surgery...

Sat, 21 Apr 2007 15:13:08 GMT

So, I'm thinking of having plastic surgery. I want to get quills installed so I can "bristle" at people when I'm angry.

Fortune Cookie...

Wed, 18 Apr 2007 19:37:32 GMT

"Your success in life must be earned with earnest efforts."